Delivery & Returns


The cost of delivery is included in your £60 donation. There is an option to donate a further £3 towards these costs as you twin your toilet.

If you are ordering from within the UK your certificate will be sent second class via Royal Mail. Certificates being delivered to destinations outside of the UK are sent via Royal Mail’s Airmail service.

Certificates are usually dispatched 48 hours after we received your order, but please allow ten working days for delivery. If your certificate hasn’t arrived within ten working days, please contact us or call us on 0300 321 3217 (UK only).

Returns, refunds and cancellations

Toilet Twinning is a donation, and under Charity Law we are unfortunately unable to refund donations. However, if you made a donation in error, please contact us. We will process your refund as soon as possible, and usually within two working days.

If your framed certificate is damaged on its way to you, please contact us and we will happily send you a new one.